FREQUENTLY ASKED QUESTIONS
WHICH PAYMENT METHODS DO YOU ACCEPT?
The safety, security, and privacy of your financial information is a top priority with us. Paypal is considered the safest way to purchase online; therefore, currently, Visions of Eden only accepts Paypal payments online. In store, we accept all major credit cards and cash.
DO YOU OFFER GIFT CARDS?
Yes! Give friends and family the luxury of choosing what they want. Gift cards can be redeemed online, by phone, or in store. Gift cards ship free and arrive within 7-10 days!
WHAT IS YOUR RETURN POLICY?
Items may be returned for refund or exchange within 30 days of receipt of item. If the item is defective or damaged upon arrival, please call toll free 1-888-774-3336 for instructions. Otherwise, return the merchandise in its original packaging and condition for a refund.
WHEN WILL MY ORDER SHIP?
Most purchases are shipped from our store within one to two business days of receipt of the order. If there is a delay, we will notify you by phone or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
DO YOU GIFT WRAP?
We can gift wrap almost any purchase (for some very large items we cannot) and ship it anywhere in the contiguous United States. Just be sure to check the GIFTWRAP section on the order form and indicate your message in the comment area. Our gift wrap is a kraft box with a ribbon which has a simple, elegant look. We'll attach the gift card with your brief message prior to shipping.
DO YOU SUPPLY ARTIST CARDS?
Half the fun of getting a unique gift comes from knowing about the artist or how the item is made. Where applicable, we include information about the artists and their work so you or the recipient can have a deeper understanding of the item's uniqueness. If there are any special care instructions, those are also included.